Privacy Policy

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Arise & Shine Cleaning Service Ltd Last Updated: March 2026

At Arise & Shine Cleaning Service Ltd, we are committed to protecting the privacy and security of our clients in Wolverhampton and the West Midlands. This policy outlines how we collect, use, and safeguard your personal data in accordance with the UK GDPR.

1. The Data We Collect

To provide our professional cleaning and removal services, we may collect the following information:

  • Contact Details: Your name, email address, and phone number.

  • Property Information: Your physical address and any specific entry instructions (e.g., gate codes or key-holding details).

  • Payment Information: Records of transactions and billing addresses (we do not store full credit card details on our local servers).

  • Communication History: Records of our emails, texts, or WhatsApp messages regarding your bookings.

2. How We Use Your Data

We use your information strictly for business purposes, including:

  • Scheduling and performing cleaning or removal services.

  • Sending quotes, invoices, and payment reminders.

  • Responding to your inquiries or feedback.

  • Complying with UK tax and accounting laws.

3. Data Storage and Security

As a family-run business, we take your security personally.

  • Physical Security: Any physical keys entrusted to us are coded anonymously and stored in a secure, locked location when not in use.

  • Digital Security: We use password-protected devices and secure cloud-based software to manage bookings and invoicing.

  • Retention: We only keep your data for as long as necessary to provide our services or as required by HMRC for tax purposes (usually 6 years).

4. Third-Party Disclosure

We never sell, rent, or trade your personal data with third parties for marketing purposes. We only share information with third parties when necessary to run our business, such as:

  • Payment Processors: To securely handle bank transfers or card payments.

  • HMRC: When required by law for tax reporting.

5. Your Rights

Under the UK GDPR, you have the following rights regarding your data:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: You can ask us to update or correct any inaccurate information.

  • Erasure: You can request that we delete your personal data (provided it is no longer needed for legal or contractual obligations).

  • Withdrawal of Consent: You can ask us to stop contacting you for non-essential purposes at any time.

6. Cookies

Our website uses “cookies” to improve your browsing experience. These are small files stored on your device that help us analyze web traffic. You can choose to accept or decline cookies in your browser settings.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact our Data Controller:

Arise & Shine Cleaning Service Ltd Email: info@ariseandshinecleaners.co.uk Phone: [Insert Phone Number] Address: Wolverhampton, West Midlands